This page covers procedures related to mobile replacements and employee-customer interactions during mobile replacement services. Please see other videos in the series for additional precautions being taken to ensure the safety of staff and customers.
We, Windshield Surgeons management, expresses our deepest appreciation to staff and customers for their support, diligence, and understanding. It has been humbling to see the cooperative nature of people during this time. Never before have we witnessed such commitment to the welfare of others. Thank you for who you are and what you do.
Below is an abbreviated list of the interaction steps and procedures of Mobile Windshield Replacement services during the COVID-19 outbreak.
Procedures for Safe Mobile Glass Replacement Services:
- Face masks should be worn at all times while working on a vehicle and when communicating with a customer.
- Face masks should be worn while in the company vehicle if there is more than one person in the vehicle.
- Staff member should put on a new pair of gloves prior to exiting their vehicle.
- Employee must ensure not to touch their face even while wearing gloves.
- Customer should be asked in advance to take the vehicle key off any key ring/chain so it is by itself.
- If the customer is present, the customer should place their key into a Ziploc bag held open by the staff member. The customer should not touch the bag and the employee should not touch the key. Maintain as much distance as possible while performing this step.
- No employee should enter a customer’s home. The movement of outdoor air helps keep everyone safe
- If the key has been left in an accessible location, the staff member should pick it up, place it into the Ziploc bag, and spray disinfectant on their gloves.
- If it is not a proximity key, poke the metal portion of the key out of the corner of the bag. Disinfect the metal portion of the key with spray.
- Leave the key in the bag for the entire service.
- Use disinfectant spray and paper towel to sanitize the following:
• Door handles inside and outside
• Armrests on door and interior
• Steering wheel
• Shift Knob
• Rear view mirror body
• Any other surfaces likely to be touched
- Once service is complete, repeat the above vehicle disinfecting steps.
- Return any remaining tools to the mobile van and clean up the site.
- Call customer to inform them the vehicle is done and present it to them if possible. Maintain at least 6 feet of separation at all times.
- If payment isn’t taken over the phone, place the credit card machine inside a Ziploc bag with the open end at the bottom so the card slot is available. Place on a safe surface, step back, and allow the customer to make payment.
- Once payment is complete, ask customer to set the machine back down so 6 feet of separation can be maintained. Tear off receipt slip and leave it where the customer can retrieve it.
- Only credit and debit payments are currently being accepted.
- Thank the customer for their business.
- Staff member should remove the credit card machine from it’s bag and disinfect – do not spray onto the machine directly. Also disinfect gloves at the same time.
- Return to vehicle, dispose of gloves after entering vehicle.
- Use hand sanitizer or other disinfectant if available.
If you have any questions related to our services or how we are keeping staff and customers safe during this time, please view our other videos and give us a call at 1-800-909-9923. We are happy to help!