Windshield Surgeons FAQ

Frequently Asked Questions

Questions Asked Most Often of our Staff:

Hours of operation?

We are open:

  • Monday to Friday, 8 am to 5 pm
  • Saturday, 9 am to 3 pm

For full location and hours details, click here: Alberta Locations

Where are you located?

We have 8 convenient locations in Edmonton, Sherwood Park, Red Deer and Calgary.

Visit our location page to find the glass shop nearest you.

How long will it take to replace my windshield in your shop?

The windshield replacement process will take about 1 hour depending on the type of vehicle.

For more information about how a windshield is replaced, click here: Windshield Replacement

What are Advanced Driver Assistance Systems?

Advanced Driver Assistance Systems (ADAS) are designed to assist you as the driver in a variety of ways, such as providing warnings and alerts, enhancing visibility, and even automating certain driving tasks – especially emergency responses.

Examples of ADAS features include lane departure warning, automatic steering, forward, automatic emergency braking, and adaptive cruise control.

These systems use a combination of sensors, cameras, and other technologies to monitor the vehicle’s surroundings, alert the driver to potential hazards, and sometimes even take corrective action faster than the driver could.

The goal of ADAS is to improve safety for all drivers, passengers, and others sharing the road.

Does my car need to sit for a while after the windshield has been replaced?

Your vehicle is safe to drive away when we return your keys to you. We will inform you if there are any special circumstances concerning your windshield replacement.

For more information about how a windshield is replaced, click here: Windshield Replacement

For more information about our replacement warranty, click here: Auto Glass Replacement Warranty

Can I wait for my car while the windshield is being replaced or repaired?

Absolutely, we welcome you to relax you and enjoy satellite television in our lobby.

Do I need an appointment for my rock chip/crack repair?

An appointment is recommended but not required for rock chip/crack repair. Walk in clients are served on a first come first serve basis and could result in greater wait times.

Call us today – 1-800-909-9923 – we want to get you on your way as quickly as possible.

How long does it take to get my rock chip repaired?

The repair process will take about 15-25 minutes depending on the damage to your windshield and the weather outside. Crack repairs may take slightly longer, about 20-35 minutes.

See Windshield Repair for more details.

Can the crack or rock chip in my windshield be repaired?

If you have a rock chip and it is less than the size of a toonie, it can be repaired.

If you have a crack less than 8 inches in length, we can repair it with our full warranty applying.

To learn more about windshield repair, click here: Windshield Repair

To learn more about our windshield repair warranty, click here: Repair Warranty

Will the blemish or crack disappear when repaired?

Not entirely. Depending on the damage, typically the damaged area will disappear 50-80% when repaired.

For more details on how a windshield is repaired, click here: Windshield Repair

What is your warranty on windshield repairs?

Windshield Surgeons Auto Glass has the windshield repair warranty option to suit your needs. In the rare case that our repair fails to stop your rock chip or crack repair from spreading further, we have you covered.

For full details on our repair warranty, click here: Auto Glass Repair Warranty

Do we repair/replace sunroofs?

Unfortunately, no we do not. You will need to contact your dealership or an auto body shop for service on your sunroof.

Do we cut other types of glass?

Windshield Surgeons Auto Glass specializes in automotive glass only.

Do we repair/replace car window regulators?

Unfortunately, no we do not. You will need to contact your dealership or auto body shop for service on your door regulator.

Do we do tinting?

Unfortunately, no we do not. You will need to contact a dedicated tinting shop or provider for tinting services.

What type of glass do you use?

See our Quality of Glass page for more information on all our fine products.

Do you guys come out to do my windshield replacement?

We may be able to offer mobile service on windshield replacements depending on season and capacity. Give us a call, we want to help!

Is the price I was quoted good at any one of your locations?

In almost all cases yes!

There can be isolated instances of a sale (i.e. a Grand Opening sale) that may be location or city specific; However, generally our pricing is good at any Windshield Surgeons Auto Glass location in Alberta.

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