COVID-19 Shop Procedures

In-Shop Safety & Cleaning Procedures

Auto Glass windshield being set into vehicle during replacement

This page covers procedures related to the services rendered, staff movements, and cleaning inside Windshield Surgeons Auto Glass shops. Please see other videos in the series for additional precautions being taken to ensure the safety of staff and customers.

We, Windshield Surgeons management, expresses our deepest appreciation to staff and customers for their support, diligence, and understanding. It has been humbling to see the cooperative nature of people during this time. Never before have we witnessed such commitment to the welfare of others. Thank you for who you are and what you do.

Below is an abbreviated list of the interaction steps and procedures of staff and inside shops during the COVID-19 outbreak.

This page is now depreciated. Statements and policies discussed on this page may no longer be in effect. 

Procedures for Safe Shop Operations:


  • All staff must wear a mask at all times.
  • Change gloves regularly throughout the day.
  • Frequently wash hands with soap, water, and scrubbing. Especially after touching a potentially unsanitized surfaces, before eating, after arriving at the location, and before leaving.
  • Maintain 6 feet of separation between yourself and other staff members wherever possible – even if it is inconvenient.
  • Each time a staff member steps outside to bring a customer vehicle into the shop, they must bring disinfectant spray and paper towel with them. Disinfect the following surfaces before driving a vehicle into the shop:
    • Door handles, inside and out
    • Armrests on door and interior
    • Steering wheel
    • Shift knob
    • Dash
    • Rear view mirror & body
    • Any other surfaces likely to be touched
  • Whenever sanitizing a surface, also sanitize your gloves. This will occur many times a day and help keep you and others safe.
  • Inform your manager if you are experiencing any of the following symptoms and DO NOT come to work unless cleared by AHS/Healthlink at 811:
    • Fever
    • Cough
    • Shortness of Breath
    • Difficulty Breathing
    • Fatigue
    • Sore Throat
    • Runny Nose (when you haven’t just been in the cold)
  • Store food or water bottles away from where people will frequently walk.
  • Keep bays clear of debris. Ensure that garbage or urethane cut off pieces go into designated bins so others do not also have to touch them.
  • Masks are provided in stores and front-end staff are required to wear them while in lobby areas. Production staff are welcome to wear them as well; however, it is not a requirement at this time.
  • Report concerns and ideas for improvements to facilitate social distancing to management. Each store is different and will need adaptation – we will help.
  • If staffing levels at your location are too much (too crowded) or too little (not enough time) to allow the above procedures to occur, inform management immediately so we can find a solution.
  • EVERY employee has a voice – this is always true but it is even more especially relevant now. If at any time you do not feel your immediate manager is taking a safety concern seriously or if you feel unsafe, escalate your concern to Steve Wesley or others in senior management.
Glass installers setting a new windshield into a vehicle

If you have any questions related to our services or how we are keeping staff and customers safe during this time, please view our other videos and give us a call at 1-800-909-9923. We are happy to help!

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