COVID-19 Warehouse Procedures

Wholesale & Distribution COVID-19 Safety Procedures

This page covers procedures related to the warehousing/wholesale of auto glass parts and procedures in place for staff to ensure the safety of all. Please see other videos in the series for additional precautions being taken to ensure the safety of staff and customers.

We, Windshield Surgeons management, expresses our deepest appreciation to staff and customers for their support, diligence, and understanding. It has been humbling to see the cooperative nature of people during this time. Never before have we witnessed such commitment to the welfare of others. Thank you for who you are and what you do.

Below is an abbreviated list of the interaction steps and procedures of warehousing & distribution staff during the COVID-19 outbreak.

This page is now depreciated. Statements and policies discussed on this page may no longer be in effect. 

Procedures for Safe Warehousing & Distribution:


  • All non-isolated staff must wear gloves at all times.
  • When an order is ready, it will be placed in a tray outside the Order Desk office.
  • The Order Desk office is for Order Desk personnel only.
  • One person assigned to each picker per day.
  • Only designated picking staff should take orders and retrieve them from the warehouse.
  • Completely gathered orders are placed in designated drive bays.
  • Drivers load their own vehicles from their drive bay and do not enter the warehouse.
  • Each loading bay has it’s own driver log.
  • Drivers are assigned a single vehicle for the day. Swapping vehicles should be avoided.
  • When possible, the next order for the same driver should be placed in the same bay.
  • When delivering orders, vans should be backed up to the unloading door.
  • Unload parts while maintaining 6 feet of separation with staff of Windshield Surgeons or other clients.
  • Do not touch any unnecessary surfaces in the store or at a client’s business.
  • When unloading is complete, leave paperwork in designated spot in the back of the shop. Do not enter the lobby. Do not ask for a signature.
  • Each delivery van has gloves. Drivers should change their gloves or spray disinfectant on their gloves after each stop.
  • When returning to the warehouse, vans should be disinfected including:
    • Cleaning all touched door handles
    • Steering wheel
    • Console
    • Shift knob & turn signal
    • Arm rests
    • Dash where items may have been set
    • Any other touched surface
  • Gloves should be changed when vehicle sanitation is complete.
  • Washrooms and lunchroom should be sanitized after each use.
  • The only communal areas are washrooms and the lunchroom which should be sanitized after each use.
  • Every possible effort must be used to ensure 6 feet of separation always exists between individuals.
  • Staff should remain in their designated areas whenever possible. Do not linger in common areas.
  • All other surfaces, clip boards, or other commonly touched items should be sanitized regularly.
  • Inform your manager if you are experiencing any of the following symptoms and DO NOT come to work unless cleared by AHS/Healthlink at 811:
    • Fever
    • Cough
    • Shortness of Breath
    • Difficulty Breathing
    • Fatigue
    • Sore Throat
    • Runny Nose (when you haven’t just been in the cold)
  • Report concerns and ideas for improvements to facilitate social distancing to management. Each store is different and will need adaptation – we will help.
  • EVERY employee has a voice – this is always true but it is even more especially relevant now. If at any time you do not feel your immediate manager is taking a safety concern seriously or if you feel unsafe, escalate your concern to Steve Wesley or others in senior management.
Auto Glass Delivery Van

If you have any questions related to our services or how we are keeping staff and customers safe during this time, please view our other videos and give us a call at 1-800-909-9923. We are happy to help!

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